7 St Petersgate Stockport
Cheshire
SK1 1EB
Website
Phone: 0844 277 7000
Fax: 0844 277 7001

Full IVR (Interactive Voice Response)

Capabilities including auto attendant, follow me, voicemail to email and bespoke builds of several services or a truly bespoke requirement.

Full IN (Intelligent Network)

Capabilities including time of day, divert on busy, % ratio call delivery and truly bespoke requirements.

Full inbound and outbound call recording

Fax to email

True call queuing

Instant WAV (sound files)

upload for real time service build with bespoke recording.

Call centre solutions

24/7/365 technical support with Cable and Wireless and Redwood technologies.

100% SLA (Service Level Agreements)

ICM credits (Institute of Credit Management)

payable for downtime over 4 minutes only (the industry standard is to pay after 60 minutes downtime).

Full real time builds of application services

Easy step by step set up

Real time CDR’s (Call Detail Records)

Real time credit control

Due to high levels of commitment and spend ENS can provide some of the most competitive rates available in the market today

First class technical support

Accompanied Demo or ”Webex” of our platform is available upon request before migration

 

BUSINESS MOBILE

Our Mobile Partner is a recognised fully fledged business to business service provider of both O2 and Vodafone located in south Manchester and established for over 12 years. With a massive product portfolio ENS can provide a personal bespoke solution to all mobile phone requirements big or small. We offer unbeatable cost savings, state of the art hardware and an efficient professionally managed tailored business communication service, giving our mobile phone clients a simple hassle free package that suits your mobile business requirements rather than meeting a commercial agenda.