500 Duntreath Avenue
Glasgow
G15 6SA
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Website
Phone: 0141 944 3900
      

Communication Solutions

Inbound - Outbound - International

• Inbound telephone responses - live or automated

• Provision of dedicated campaign telephone numbers

• One team leader to every four agents

• 20 Seater contact centre operating shift system

• Seamless transfer of calls to client or other destination as required

• PAF (Postal Address Verification)

• Credit card & cheque processing

• Ability to change script quickly to reflect campaign changes

• ACD (Automatic Call Distribution) ensuring minimum call wait for caller

• Specialists in all European languages

• Appointment setting - UK & European

• Telephone research - UK & European

• TPS (Telephone Preference Scheme)

• Provision of telephone numbers

Database Solutions

Design - Campaign Reporting - List Management

• Database design

• Data capture/data entry - coupon/postcard responses

• Updating database with "gone-aways"

• PAF (Postal Address Verification)

• Data cleansing

• 20 Seater contact centre operating shift system

• Database building

• Data analysis

• Flexible campaign progress reports

• Scanning

• Credit card/cheque processing & banking

• Provision of Telephone Numbers

• List rental/purchase