Neoco London W1D 6DE
Neoco
18
Rupert Street
London
W1D 6DE
Phone: 020 7025 6940
Business Days:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
The relationship between brands and customers has traditionally been focused around the brand, not the customer. However, the rapid adoption of social networks has shifted the balance of power to the customer. We increasingly seek out opinions online about products and services before making purchase decisions. These are trusted more than a brand’s own website, and a lot more than advertising. There is a proven link between online conversation and sales. By creating communications strategies that customers want to engage with – not avoid, Social CRM programs can deliver real value, not buzz.
Located in: Digital Marketing | Public Relations